Tag Archives: service

78% CONSUMERS HAVE NOT MADE AN INTENDED PURCHASE BECAUSE OF A POOR SERVICE EXPERIENCE THE PROBABILITY OF SELLING TO A NEW PROSPECT IS 5—20% THE PROBABILITY OE SELLING TO AN EXISTING CUSTOMER is 60-70% ON AVERAGE LOYAL CUSTOMERS ARE WORTH UP TO 10 TIMES AS MUCH AS THEIR FIRST PURCHASE IT IS 6-7 TIMES MORE EXPENSIVE […]