Frequently Asked Questions | Diamu.com.bd

FAQs

Who are we (Diamu.com.bd) ?

Diamu.com.bd is an Online Shopping destination in Bangladesh for online shoppers throughout the internet.

We are introducing an ease to your Online Shopping experience with the most reliable, fastest shipping and secured payment system.

Do you have any Showroom/Outlet?

No. We don’t have any showroom or outlet. Click here to see our principal office location.

How do I place an order?

To place an order, please follow our How To Order page for more details.

How do I know that My Order is Placed/Confirmed?

After placing the order successfully you’ll receive a confirmation email from diamu.com.bd with your order invoice attached.

You will get a confirmation call from our Delivery Team between 24 Hours after order placement, about the schedule of your parcel delivery time.

Send us an E-mail if you have more query.

Are the products same as they are described in the website?

Yes. Products are all same as they are appeared in the website.

What is the EMI Policy?

To avail EMI, you will require a Credit Card. We only accept credit card payments from VISA, MASTER CARD, AMEX, UNION PAY. To learn more about EMI please check this link, Payment Method.

What is the Delivery time?

Delivery Time: 1 to 7 Business Days after the confirmation of your Order.

For Pre-Order: 15 to 30 Business Days**.
**Up to 50% of the product price may be charged for the pre-order booking. Contact Us for more details.

How Can I Pay?

We have all payments system available including Cash On Delivery and Conditional Cash On Delivery. Learn more about Payment Methods

**Conditional Cash On Delivery System: we send your product to your nearest third party Courier Services and you may have to pay 10% of the Total Amount in advance as per our COD Policy.**

How Can I Return a Product?

Yes. We offer easy return policy for particular products on certain conditions, learn more about our return policy.

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