Once the returned item is received, please allow us a maximum timeline of 5-10 business days for the item to be verified and processed by our returns department. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.This refund policy is applicable for certain products if they meet all return condition as mentioned in Return Policy.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product, it has undergone through verification, the expected refund processing times per refund methods are –
- Bkash: 15-20 business days after confirming return/refund request
- Mobile Account (MKash, Rocket): 15-20 business days after confirming return/refund request
- Cash On Delivery : 10-15 business days after confirming return/refund request
- Credit Card Reversal: 15-25 business days after confirming return/refund request
Once the returned item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment.
If you have any questions about or need assistance with your return, please contact us by e-mail at [email protected] or call +8801752771463