RETURN POLICY  |  DIAMU.COM.BD

 

Diamu.com.bd is committed to 100% customer satisfaction! If you have a need to consider the terms of return and refund policy, you likely ordered a product from us or you’re about to place an order. That means we owe you a “thank you!”  If you are not completely satisfied, let us know and we will work with you to make it right. We accept returns received within 7 days from date of receipt on items that are unused, unworn and have their original tags attached.

 

HOW TO RETURN A PRODUCT?

 

If you want to return your product, you have 3 business days after item delivery, to submit a complaint / request for return. If your product meets all the conditions, return process will be initiated by calling our customer care service.

 

Steps To Return

 

  1. Check, if the product delivered fills up all return conditions.
  2. Call our Customer Care Service 01752771463 for placing return request.
  3. Fill up the Return form given with the invoice.
  4. Please ship it back to our address in the original outer box that it came in, or something sturdy that won’t get crushed in transit.
  5. Your returned product will go through quality check to ensure return conditions.
  6. You will get the return if validated by diamu.com.bd return department.

 

Conditions for Return

 

The product must include the original tags (hand tag, brand tag or other tags that come with the product), user manual, warranty cards, certificates of authenticity and accessories. Please Make sure the product is unused, unworn, unwashed, not altered and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.  Return the product in its original and undamaged manufacturer packaging / box. Please check the following return conditions for a physical product.

Clothing / Fashion

Return for clothing or fashion items is possible if

  1. Product delivered is not same as shown/advertised in product description
  2. Product delivered is torn, used or having a faulty condition (e.g. sewing, mismatched sizing)
  3. The product’s color is not one which you ordered or a wrong color was delivered.

 

N.B. We do not issue refund for clothing / fashion items. Only exchange is possible if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Electronics and Accessories

Return for electronics and accessories is possible if

  1. Product delivered is damaged (physically destroyed or broken)
  2. Product delivered is defective (faulty or malfunctioning) condition
  3. Product delivered is incorrect (not as advertised)
  4. Product delivered is incomplete (missing parts/accessories)

 

N.B. Replacement/Exchange is possible depending on availability of stock. Otherwise you will get refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Music 

Return for music items is possible if

  1. Product delivered is physically destroyed or broken
  2. Product delivered is defective (faulty) condition
  3. Product delivered is incorrect (not as advertised)
  4. Product delivered is incomplete (missing parts)

 

N.B. Replacement/Exchange is possible depending on availability of stock. Otherwise you will get refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Home Appliance

Return for home appliance is possible if

  1. Product delivered is damaged (physically destroyed or broken)
  2. Product delivered is defective (faulty or malfunctioning) condition
  3. Product delivered is incorrect (not as advertised)
  4. Product delivered is incomplete (missing parts)

 

N.B. Replacement/Exchange is possible depending on availability of stock. Otherwise you will get refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Notes:

  • We do not issue return/replacement on sale items.
  • We reserve the right to refuse a return/refund if these conditions are not met.
  • We will pay for shipping costs in case of a return.