Terms And Conditions | Diamu.com.bd

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THESE TERMS AND CONDITIONS (“T&C”) MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THE SITE. BY USING THE SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE T&C. IF YOU DO NOT ACCEPT THESE T&C, THEN DO NOT USE THE SITE. Our Primary goal is to maintain transparency with our users.

Thank you for your interest in Diamu. The website is currently located at https://diamu.com.bd/ (including any sub-domains, subpages, directories, Android App or mobile versions of the website), are made available to you by “Diamu Sell Out” or “Diamu.com.bd” or “Diamu” a platform combining this (Diamu.com.bd) website, other platforms and social media channel (Facebook: Diamu.com.bd | Bostro By Diamu | Diamu ActiveWear | Diamu Customer Community; Instagram: Diamu.com.bd |  Bostro.Diamu); WhatsApp (+8801302555180, +8801798740472); Twitter; YouTube Collectively (“Diamu” “us” “we” or “our”).

Your access and use of the Site, is subject to the terms and conditions contained in these terms of use (the “Terms”). By accessing or otherwise using the Site, you (“visitor” “you” or “your”) agree to be bound by these Terms. IF YOU DO NOT AGREE TO BE BOUND BY SUCH TERMS AND CONDITIONS, YOU MUST NOT ACCESS OR USE THE SITE. Your continued use of the Site will confirm your acceptance of the revised Terms. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your use of the Site.

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.

“Cookies” are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a Web site. Diamu uses cookies to enhance your shopping experience with us. Cookies are used to keep track of your shopping cart and to save your password so you do not have to re-enter it each time you visit the Site. To learn more about how we protect customer information, please review our Privacy Statement.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, contact, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Marketing (if applicable): With your permission, we may send you promotional emails, text messages about our store, offers, new products and other updates.

To view our Privacy Policy, click here. We created the Privacy and Policy to inform you about our collection and use of information we collect when you access the Site.

You agree that you will not: (i) transmit via or through the Site any information, data, text, files, links, software, chat, communication or other materials that is or that Staples considers to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable; (ii) attempt to transmit any “virus,” or other software destruction or disruption device; (iii) intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to, any regulations having the force of law while you are using or accessing the Site or in connection with your use of the Site, in any manner; and (iv) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.

Here are the terms and conditions regarding product availability or out-of-stock items that apply to all transactions made through our ecommerce website:

Product Information

Most products offered on the Site are available in selected Diamu affiliated stores/sellers/manufacturers throughout Bangladesh. We strive to provide accurate and up-to-date information regarding the availability of each product. We attempt to display all products shown on the Site in an accurate manner; however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products.

However, prices and availability may vary. Product availability may subject to low/out of stock, due to shipping congestion at port. We recommend you to CONTACT US to check stock availability before placing your order. Some prices/shipping cost offered on the site may vary based on your location. Price and availability are subject to change without notice and we do not guarantee that the product(s) you order will be available during the entire time it takes to process your order.

Stock Availability

In the rare event that a product becomes unavailable after you have placed your order, we will inform you by email or phone as soon as possible. We will also offer you a choice of either waiting until the product becomes available again or canceling your order and receiving a full refund.

N.B. We do not warrant for the stock availability of any of the product you see on our website. So, we strongly recommend you to Contact Us before making any purchase/transaction decision. If you can’t reach us, we will suggest you to place order selecting CASH ON DELIVERY. We generally will call you for confirmation within 24 hours.

Pre-Ordering Products

At times, we may offer pre-order options for upcoming products. Please note that pre-ordering products does not guarantee stock availability. We will inform you by email or phone if the product becomes unavailable and offer you a full refund if you choose to cancel your order.

Processing Time

Once you have placed an order, we will process the order as quickly as possible. However, we cannot guarantee the exact date your product(s) will be shipped, especially during high volume periods such as during holiday seasons.

Product Delivery

If a product is out of stock during the delivery process, we will inform you as soon as possible and provide an estimated date when the product will be available again. We will also offer you the option to cancel your order or wait until the product becomes available again.

We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.

Orders for Backordered Products

If you purchase a product that is backordered, we will inform you of the expected date it will become available. Your order will be processed as soon as possible after the product becomes available, and we will inform you by email once the product has been shipped.

By placing an order through our ecommerce website, you agree to these product availability terms and conditions. We reserve the right to modify or update these terms and conditions at any time without prior notice.

Warranty covered by products shall be claimed under below conditions within the warranty period.

1. Official Warranty: Provided by Official Brands/Distributors.
2. Local Seller Warranty: Provided by local seller and is valid under return policy.
3. International Warranty: Provided by International Sellers.

N.B. Warranty reclamation period may extend from 10 days to 90 days for products under international warranty.

Warranty terms

1. For products that are received via courier or not checked in front of delivery man, please create an unboxing video from unwrapping the package, in order to present as an evidence for warranty claim.
   কুরিয়ারের মাধ্যমে প্রাপ্ত বা ডেলিভারি ম্যানের সামনে চেক করা হয়নি এমন পণ্যগুলির জন্য, অনুগ্রহ করে প্যাকেজটি খুলে ফেলা থেকে একটি আনবক্সিং ভিডিও তৈরি করুন, যাতে ওয়ারেন্টি দাবির প্রমাণ হিসাবে উপস্থাপন করা যায়।
2. For products that are wrong (different product) or physically damaged, warranty must be claimed within 24 hours. Contact our customer service here or send us an email here to claim warranty. The unboxing video may be required to be presented later as evidence. 
   ভুল পণ্য (ভিন্ন পণ্য) বা ক্ষতিগ্রস্থ পণ্যগুলির জন্য 24 ঘন্টার মধ্যে ওয়ারেন্টি দাবি করতে হবে। এখানে আমাদের গ্রাহক পরিষেবার সাথে যোগাযোগ করুন বা ওয়ারেন্টি দাবি করতে আমাদের এখানে একটি ইমেল পাঠান। আনবক্সিং ভিডিওটি প্রমাণ হিসাবে পরে উপস্থাপন করার প্রয়োজন হতে পারে।
3. To claim warranty, please keep the original invoice copy and send with the product during return. 
   ওয়ারেন্টি দাবি করতে, অনুগ্রহ করে আসল চালানের কপি রাখুন এবং ফেরত দেওয়ার সময় পণ্যের সাথে পাঠান।
4. Some products may not cover its official warranty if the merchant is not providing any warranty.
   কিছু পণ্য তার অফিসিয়াল ওয়ারেন্টি কভার নাও করতে পারে যদি ডিস্ট্রিবিউটর/সেলার কোনো ওয়ারেন্টি প্রদান না করে থাকে।
5. Products under FLASH/CLEARANCE SALE may not cover the original warranty.
   ফ্ল্যাশ/ক্লিয়ারেন্স সেলের অধীনে পণ্যগুলি মূল ওয়ারেন্টি কভার নাও করতে পারে।
6. We do not provide warranty for software related issues, that might happen due to bug/software upgradation/software version update/old software/software incompatibility or anything related to device software.
   আমরা সফ্টওয়্যার সম্পর্কিত সমস্যাগুলির জন্য ওয়ারেন্টি প্রদান করি না, যা বাগ/সফ্টওয়্যার আপগ্রেডেশন/সফ্টওয়্যার সংস্করণ আপডেট/পুরানো সফ্টওয়্যার/সফ্টওয়্যার অসঙ্গতি বা ডিভাইস সফ্টওয়্যার সম্পর্কিত যে কোনও কারণে ঘটতে পারে৷
7. We do not provide any warranty (including our 10 days replacement warranty) for self-inflicted problems in products (e.g. electronic device’s display, speaker, microphone malfunctioning, color degradation of merchandises etc.) that are not sold under official warranty, or from official distributor or seller.*
   *In such cases, to make things right, we are always with you. With servicing and shipping charges paid upfront, we will get your product repaired/replaced from the local/international distributors/servicing providers of that product.
   অফিসিয়াল ওয়ারেন্টির অধীনে বা অফিসিয়াল ডিস্ট্রিবিউটর বা বিক্রেতার কাছ থেকে বিক্রি হয় না এমন পণ্যগুলিতে (যেমন ইলেকট্রনিক ডিভাইসের ডিসপ্লে, স্পিকার, মাইক্রোফোনের ত্রুটি, পণ্যের রঙের অবনতি ইত্যাদি) স্ব-প্রসন্ন/ স্বতঃস্ফূর্ত সমস্যার জন্য আমরা কোন ধরনের ওয়ারেন্টি প্রদান করি না। (১০ দিনের রিপ্লেস্মেন্ট ওয়ারেন্টিও না)*
   *এই ধরনের ক্ষেত্রে, সমস্যা গুলো সমাধান করতে আমরা সর্বদা আপনার পাশে আছি। সার্ভিসিং + শিপিং চার্জ অগ্রিম প্রদান করলে, আমরা আপনার উক্ত পণ্যটি স্থানীয়/আন্তর্জাতিক পরিবেশক/সার্ভিসিং প্রদানকারীদের কাছ থেকে মেরামত/রিপ্লেস করে দিবো।

Please click here to see details about our return policy.

Please click here to see details about our refund policy.

The Site is provided on an “as is,” “as available” basis. We do not warrant that your use of the Site will be uninterrupted or error-free. We do not warrant the accuracy, integrity, or completeness of the Content provided on the Site, or the products or services offered for sale on the Site. We make no representation that Content provided on the Site is applicable or appropriate for use in locations outside of Bangladesh. No oral advice or written information given by us shall create a warranty. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk.

Under no circumstances shall we be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Site, including but not limited to reliance by a user on any information obtained at the Site, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to our records, programs or services. Further, we are not liable for any direct, indirect, incidental, special, or consequential damages (including but not limited to lost opportunity costs, purchase of replacement product/s, and/or time of assembly) arising or resulting from your receipt of incorrect or incomplete product/s that you received as a result of a purchase on the Site. The foregoing limitation of liability shall apply whether in an action at law, including but not limited to contract, negligence, or an action in equity, even if one of our authorized representatives have been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all Content, merchandise and services available through the Site.

We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms or is harmful to the interests of other users, Associates, or us.

We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of diamu.com.bd, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you. Should you have any questions or complaints regarding violations of these T&C, please contact us.

If you find this terms and conditions difficult to agree on, we must say again our main goal is to maintain transparency with our users. Here is why you can choose us as your shopping destination.