Diamu.com.bd is committed to 100% customer satisfaction! If you have a need to consider the terms of return and refund policy, you likely ordered a product from us or you’re about to place an order. That means we owe you a “Thank You!” If you are not completely satisfied, let us know and we will work with you to make it right. We accept return of products that are that are unused, unworn and have their original tags attached. We strongly recommend you to read the whole return policy carefully if you’re about to make a purchase.

You may also check our Refund Policy.

If you want to return your product, you have 3 business days after item delivery, to submit a complaint / request for return. If your product meets all the conditions, return process will be initiated by calling our customer care service.

We offer 10 days replacement warranty for electronics products. If the delivered product is wrong, faulty (have manufacturing fault/hardware issue), then we will arrange a return and replace the product.

N.B. Replacement depends on the availability of stock. 

1. Check, if the product delivered fills up all return conditions.
2. Call our Customer Care Service
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   for placing return request.

   • Fill up the Return form given with the invoice. (optional)
   • Share some snap/photos of the delivered product with our return department.
   • Please ship it back to our address in the original outer box that it came in, or something sturdy that won’t get crushed in transit.
   • Your returned product will go through quality check to ensure return conditions.
   • You will get the return if validated by diamu.com.bd return department.

   N.B. We advise to keep a video of unwrapping the product and condition of the product that you just received. Then share with the return department to initiate a quick return.

   Time to Return

   From returning to replacement of any product may take 5-12 business days. For products under warranty terms and clauses, it may take 7-20 business days due to multiple validation steps.

The product must include the original tags (hand tag, brand tag or other tags that come with the product), user manual, warranty cards, certificates of authenticity and accessories. Please Make sure the product is unused, unworn, unwashed, not altered and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.  Return the product in its original and undamaged manufacturer packaging / box. Please check the following return conditions for a physical product.

Return for clothing or fashion items is possible if

1. Product delivered is not same as shown/advertised in product description.
2. Product delivered is torn, used or having a faulty condition (e.g. sewing, mismatched sizing) [see N.B. 2]
3. The product’s color is not one which you ordered or a wrong color was delivered.

N.B.

1. We do not issue return for fashion products that are on sale/flash sale/clearance sale.
2. Manufacturing defect/fault conditions (e.g. sewing, mismatched sizing) will also not qualify for return if the product is on sale/flash sale/clearance sale.
3. We do not issue refund for clothing / fashion items. Only exchange is possible if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Return for Gadgets, Electronics, Stationery, Fashion Accessories, Health and Beauty, Gifts is possible if

1. Product delivered is damaged (physically destroyed or broken)
2. Product delivered is defective (faulty or manufacturing defect) condition
3. Product delivered is incorrect (not as advertised)
4. Product delivered is incomplete (missing parts/accessories)
5. The original packaging (Box, Label, Poly, Instruction Manual etc.) of the product was kept intact (Not the packaging provided by Diamu)

N.B. Replacement/Exchange is possible depending on availability of stock. Otherwise you will get refund if the conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Return for music items is possible if

1. Product delivered is physically destroyed or broken
2. Product delivered is defective (faulty) condition
3. Product delivered is incorrect (not as advertised)
4. Product delivered is incomplete (missing parts)
5. The original packaging (Box, Label, Poly, Instruction Manual etc.) of the product was kept intact (Not the packaging provided by Diamu)

N.B. Replacement/Exchange is possible depending on availability of stock. Otherwise you will get refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Return for home appliance and other products ordered from this website is possible if

1. Product delivered is damaged (physically destroyed or broken)
2. Product delivered is defective (faulty or malfunctioning) condition
3. Product delivered is incorrect (not as advertised)
4. Product delivered is incomplete (missing parts)
5. The original packaging (Box, Label, Poly, Instruction Manual etc.) of the product was kept intact (Not the packaging provided by Diamu)

N.B. Replacement/Exchange is possible depending on availability of stock. Otherwise you will get refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

• We do not issue return/replacement on sale / flash sale / clearance sale items 
• We do not provide warranty for software related issues of any electronic/electrical devices
• We do not provide any warranty (including our 10 days replacement warranty) for self-inflicted problems in products (e.g. electronic device’s display, speaker, microphone malfunctioning, color degradation of merchandises etc.) that are not sold under official warranty, or from official distributor or seller.
• For products under warranty, keep the original warranty book/guide/sticker/invoice
• We do not issue return/refund on customized product 
• We reserve the right to refuse a return/refund if these conditions are not met
• We will pay for shipping costs in case of a replacement